Frequently asked questions

When will my order arrive?

Orders leave the warehouse within 1–3 business days. Standard shipping is free on every order and usually lands in 8–15 business days. Need it faster? Expedited delivery in 5–7 business days is available — email us before you check out and we'll set it up. You'll get a tracking link by email the moment your parcel ships; the first scan normally appears within 48 hours.

What if it isn't right for me?

You have 30 days from the day it arrives. Email info@seasvo.com, tell us what went wrong, and we'll send a prepaid return label with instructions — the item just needs to be unused and in its original packaging. If something turns up damaged or we sent the wrong thing, send a photo instead: we'll replace it or refund you, and you keep the original.

Is my payment safe?

Every page on Seasvo runs over 256-bit SSL, and checkout is handled by Shopify Payments — the same system behind millions of stores worldwide. Your card details go straight to the processor: we never see them and never store them. Pay with Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay or Shop Pay.

Who do I talk to if something goes wrong?

A person, not a chatbot. Email info@seasvo.com and we'll read it Monday to Friday, 7am–3pm Pacific — in almost every case you'll have a reply the same working day. Include your order number and we'll sort it in one message instead of five.